Cancellation & Refund Policy

1. Canceling a Subscription

You may cancel a recurring VORA subscription through available account controls or by emailing support@vora360.fit. Cancellation prevents future renewal orders. To avoid the next charge, cancel before the displayed renewal date and before the order enters clinician or pharmacy processing.

2. When an Order Is Final

Once a licensed clinician issues a prescription and the order is transmitted to a pharmacy, the prescription order is final and cannot be canceled, returned, exchanged, or refunded, whether or not it has shipped. This protects patient safety and prescription supply-chain integrity.

3. Limited Refund or Replacement Circumstances

• No prescription issued: If a clinician determines you are not eligible and no prescription is issued, an authorization will be released or an applicable charge refunded.
• Damaged or incorrect shipment: Contact support within seven days after delivery with photographs and order information. After verification, VORA or the dispensing pharmacy may arrange a replacement or appropriate refund.
• Duplicate or processing error: Verified duplicate charges or clear billing errors will be corrected.

4. Non-Refundable Circumstances

Except where required by law, refunds are unavailable for change of mind, missed cancellation deadlines, dissatisfaction with progress, disclosed expected side effects, failure to use or store a product correctly, inability to continue for personal or financial reasons, carrier delay after timely shipment, or a decision to pursue different treatment.

5. Shipping

Shipping speed and cutoff times depend on clinical approval, pharmacy processing, weekends, holidays, inventory, weather, carrier operations, and destination. Next-Day Air describes the shipping service after dispatch and does not guarantee same-day clinical or pharmacy processing.

6. Requesting Help

Include your name, account email, order number, delivery date, and a description of the problem. Do not email sensitive medical details beyond what is needed to identify the order; support may direct you to a secure channel.