Terms of Service

DO NOT USE VORA360 FOR A MEDICAL EMERGENCY. CALL 911 OR GO TO THE NEAREST EMERGENCY DEPARTMENT. For a mental-health crisis, call or text 988.

1. Platform Role

VORA provides technology, coordination, membership, payment, and support services facilitating access to independent licensed clinicians, medical groups, pharmacies, laboratories, and wellness partners. VORA is not a healthcare provider or pharmacy, does not practice medicine, and does not control clinical decisions.

2. Eligibility and Accounts

You must be at least 18, legally able to contract, located where the service is available, and provide complete, accurate information. You are responsible for your credentials and may not misuse the Services, impersonate anyone, submit false medical information, interfere with security, or violate law.

3. Clinical Services

Only a licensed clinician may diagnose, recommend treatment, or prescribe medication. An intake does not guarantee treatment or prescription. Telehealth may not replace in-person care. Compounded medications are not FDA-approved, and the FDA does not evaluate compounded drugs for safety, effectiveness, or manufacturing quality before marketing.

4. Payment and Subscriptions

You authorize charges for selected services and recurring renewals disclosed at checkout. Prices may change prospectively with legally required notice. Cancellation stops future renewals but does not reverse an order already prescribed, processed, or transmitted for fulfillment.

5. Returns and Refunds

Prescription products are final sale after a clinician prescribes and the order is transmitted to a pharmacy. Limited exceptions may apply when no prescription is issued or a verified shipment is damaged, incorrect, or materially inconsistent with the prescription. The Cancellation and Refund Policy is incorporated here.

6. Communications

You consent to electronic transactions and account, clinical-logistics, and service communications. Marketing messages require applicable consent and may be withdrawn. Message and data rates may apply.

7. Intellectual Property and Acceptable Use

VORA and its licensors own the Platform, branding, interfaces, and content, except third-party materials. You receive a limited personal-use license and may not copy, reverse engineer, disrupt, or commercially exploit the Services.

8. Disclaimers and Liability

To the maximum extent permitted by law, the non-clinical Platform is provided as is and as available. VORA disclaims implied warranties and is not responsible for independent clinical judgment, pharmacy dispensing, carrier delays, or third-party services. Nothing limits rights or liabilities that cannot legally be limited.

9. Disputes; Arbitration; Class Waiver

Except small-claims matters and qualifying injunctive claims, disputes will be resolved through binding individual arbitration following a good-faith informal resolution attempt. Class, collective, and representative actions are waived where lawful. You may opt out within 30 days after first acceptance by emailing support@vora360.fit with your name, account email, and intent to opt out.

10. Governing Law and Changes

These Terms are governed by Ohio law, except where federal or mandatory local law applies. Updates apply prospectively, and continued use constitutes acceptance where permitted.